Your privacy and security

When booking or modifying your KLM flight, it's crucial to navigate official channels securely. Learn how to identify potential scams and safeguard your personal information.

Official websites and phone numbers

Are you looking to book or modify a flight? Please ensure that you exclusively use our official websites: www.klm.nl and www.airfrance.fr. Avoid searching for the airline's phone number online, as you may inadvertently land on a fake website with a fraudulent call centre.

How to recognise KLM e-mails

KLM will only send you 3 types of messages:

  • Commercial messages: these e-mails inform you about promotions, special offers, new destinations and services provided by KLM. You only receive these e-mails after signing up. You will never be asked for personal details in response to these e-mails. You will be redirected to the KLM website to complete any actions.
  • Information about your trip: if you booked a trip, you may receive an e-mail asking you to provide certain details required by the authorities in your destination country. We will also send you an e-mail reminding you to check-in. These e-mails always contain some information you will recognise (e.g. your reservation number or Flying Blue number). You will be redirected to the KLM website to complete any actions.
  • KLM messages inviting you to take part in a KLM survey for satisfaction or service conformity measurements, such as ‘Quality Observer’. Read more about KLM surveys to find out what these messages contain and which e-mail addresses they’re sent from.

Reliable KLM e-mail addresses

E-mails sent by the below-listed e-mail addresses are real KLM e-mails and are used most frequently to communicate.

How to recognise a fake KLM e-mail or message

Did you receive an e-mail about a flight that you did not book? Or did you receive a message that, in any other way, looks like a fake e-mail to you? This may be an attempt to retrieve your personal information (also known as phishing), infect your computer or encourage you to join a fake lottery or contest. Fake e-mails can look just like real KLM e-mails.

Such messages you can recognise by:

  • the lack of a personal salutation
  • urgent request to answer
  • poor grammar and spelling mistakes
  • a link to an unknown web address

Examples of fake e-mails

Unfortunately, many fake e-mails are being sent now, which gives the impression that KLM is sending them. This is not the case. For example:

  • Mails sent by reply@blue55.squadrupee.com and other parties are not from KLM and contain a contest that is not initiated by KLM. The links in the e-mail redirect to http://blue13.squadrupee.com, which are not from KLM.
  • Mails sent by advertentie@deltrk.com and other parties are not from KLM and contain a contest that is not initiated by KLM. The links in the e-mail redirect to http://trk.lasurk.com/ or giveaways-web.com/, which are not from KLM.

How to treat fake KLM e-mails

We recommend not responding to this e-mail, not clicking on any links, opening any attachments and providing no personal information.

Let us know!

Please send the original e-mail to us as an attachment via: abuse.domains@klm.com. Please note that we will not reply to messages sent to this address.

Misleading campaigns on social media

You may also face misleading campaigns on social media (including WhatsApp), offering free tickets or tickets at reduced fares. These include so-called "Like and Win" campaigns. We’d strongly advise you not to participate in any campaigns that were not published on one of KLM’s verified social media accounts. If you have any questions, please contact us via social media.