Canadian Air Passenger Protection Regulations

As an airline operating in Canada, we comply with the Canadian Air Passenger Protection Regulations where applicable.

Standard notice

If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights, please contact your air carrier or visit the Canadian Transportation Agency website.

Tariff: General conditions of carriage

For full terms and conditions applicable to your carriage please consult our tariffs.