Accessible Canada Act

Learn more about the Accessible Canada Act and our commitment to being barrier-free for all passengers.

Accessibility statement

We are dedicated to making air travel accessible to all passengers, including passengers with visible or invisible disabilities and passengers with reduced mobility. To achieve this goal, we provide a range of services on board, on the ground, and online, and support for passengers with different needs.

Read our Accessibility Plan

Feedback process

We aim to gather feedback from multiple sources. We aim to collect feedback from passengers with visible or invisible disabilities in particular. We take customer feedback very seriously and analyse it to identify areas for improvement.

Discover our feedback process